Privacy policy

1. Introduction

Perfect Pairing UK ("we", "our", "us"), a trading name of Clara Kear-Gonzalez, is committed to protecting your privacy and handling your personal information responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, subscribe to our newsletter, or contact us.

2. Data Controller

The Data Controller responsible for your personal information is:

Perfect Pairing UK
A trading name of Clara Kear-Gonzalez

Office 19357
182-184 High Street North
East Ham
London
E6 2JA

Email: [Insert Email Address]

3. Information We Collect

We may collect and process the following information:

Information You Provide

• Full name

• Billing address

• Delivery address

• Email address

• Telephone number

• Personalisation details submitted for products

• Information provided through our contact form

• Newsletter subscription details

• Any communications sent to us

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Pages visited

• Time spent on our website

• Referring website information

• Cookie and tracking data

4. Personalisation Information

Many of our products are personalised with names, initials, dates, messages or other customer-provided information.

This information is collected solely for the purpose of producing and delivering your personalised order and providing customer support where necessary.

5. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders

• Create personalised products

• Communicate regarding your order

• Respond to enquiries and customer service requests

• Process payments and refunds

• Arrange delivery of your purchases

• Improve our products and services

• Analyse website performance

• Send marketing communications where consent has been provided

• Comply with legal and regulatory obligations

6. Lawful Basis for Processing

We process personal data under the following lawful bases:

Contractual Necessity

To fulfil orders and provide products or services you have requested.

Legal Obligation

To comply with taxation, accounting and consumer protection laws.

Legitimate Interests

To operate, improve and protect our business and website.

Consent

For newsletter subscriptions and marketing communications.

You may withdraw consent at any time.

7. Marketing Communications

If you subscribe to our newsletter, we may send you updates regarding:

• New products

• Promotions

• Special offers

• Seasonal collections

• Business news

You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.

8. Sharing Your Information

We do not sell, rent or trade your personal information.

We may share information with trusted third parties where necessary to operate our business, including:

Delivery Providers

• Royal Mail

• Evri

Website & Ecommerce Services

• Webnode

Analytics & Advertising Providers

• Google Analytics 4 (GA4)

• Google Ads

• Meta Ads (Facebook and Instagram)

Payment Providers

Payment details are processed securely by our payment providers and are never stored directly by us.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve user experience and understand website performance.

We may use:

• Essential cookies

• Analytics cookies

• Marketing cookies

• Advertising cookies

These technologies may be provided by:

• Google Analytics

• Google Ads

• Meta (Facebook and Instagram)

You may manage cookie preferences through your browser settings or website cookie banner where available.

10. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected.

Order information may be retained for up to six (6) years to comply with UK tax and accounting obligations.

Marketing data will be retained until consent is withdrawn.

11. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion of your data

• Restrict processing

• Object to processing

• Request data portability

• Withdraw consent for marketing

• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us using the details above.

12. Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, loss or misuse.

However, no method of internet transmission or electronic storage can be guaranteed as completely secure.

13. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites and encourage you to review their privacy policies separately.

14. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time.

Any changes will be posted on this page and become effective immediately upon publication.

15. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact:

Perfect Pairing UK
A trading name of Clara Kear-Gonzalez

Office 19357
182-184 High Street North
East Ham
London
E6 2JA

Email: [Insert Email Address]